How to Cancel Synthesia (2026): The Video-Deletion Catch Before You Do
Synthesia's cancellation has a consequence its pricing page doesn't advertise: when your billing period ends, you lose access to Synthesia and every video in your account. Download first.
Direct answer
To cancel Synthesia, open the profile icon → Account Info → Billing → the three-dot menu → 'Cancel your subscription' and confirm (self-serve on Starter and Creator plans). Two things to know first: Synthesia purchases are 'non-cancelable and non-refundable,' so you won't get money back for unused time, and once your billing period ends you 'lose access to Synthesia and all videos in your account' — download your videos before the plan expires to keep them. Accidental cancellations can be reversed by contacting support within 48 hours. This is an independent summary of Synthesia's published policy, verified July 2026.
- Updated
- Jul 13, 2026
- Evidence
- 3 checks
- Sources
- 3 source links
- Target query
- synthesia cancel subscription
Evidence used
- The cancel steps, no-refund wording and the video-deletion clause were read from Synthesia's help center on Jul 13, 2026.
- The ownership and paid-promotion licensing rules come from Synthesia's customer terms of service.
- This is a third-party explainer; Synthesia's own pages are the authority and can change.
How we checked this
- We quote Synthesia's own help-center and terms wording and link the source articles.
- We earn an affiliate commission on some tools, which is why we surface the video-deletion catch plainly rather than treating cancellation as an afterthought.
Synthesia cancellation facts (verified Jul 2026)
| Question | Answer |
|---|---|
| Refund for unused time? | No — purchases are non-cancelable and non-refundable |
| What happens to my videos? | Deleted when the billing period ends |
| Do I keep access after canceling? | Until the end of the current billing period |
| Cancelled by mistake? | Contact support within 48 hours to reverse |
| Who can self-cancel? | Starter and Creator plans |
Self-serve cancellation is available on Starter and Creator. There is no partial refund for unused time. Downloaded MP4s survive; cloud copies do not.
How to cancel Synthesia
Click your profile icon → Account Info → Billing → the three-dot menu → 'Cancel your subscription' → confirm. This self-serve path is available on Starter and Creator plans.
The cancellation lives a few clicks deep. From the profile icon, open Account Info, go to Billing, click the three-dot menu, choose "Cancel your subscription," and confirm. Synthesia offers this self-serve on its Starter and Creator plans; higher-tier and Enterprise agreements are handled through the account team.
Canceling stops the next renewal but doesn't end access immediately: "After cancelling, you retain access to Synthesia until the end of your current billing period." What happens at that boundary is the part worth planning around — covered next.
The video-deletion catch — download first
When your billing period ends after cancellation, you lose access to Synthesia and all videos in your account. Download every video you want to keep before the plan expires; there's no stated grace period.
This is the clause that surprises people. Synthesia states: "Once your billing period ends, you lose access to Synthesia and all videos in your account," and its own advice is blunt — "Download your videos before your plan expires to keep them." There's no mention of a grace period or an archive; access and the cloud copies end together at period end.
Because purchases are also "non-cancelable and non-refundable," there's no partial refund for the unused portion of the period you've already paid for — you keep access (and should download everything) right up to the last day. If you cancelled by accident, Synthesia lets you reverse it by contacting support within 48 hours.
Who owns your Synthesia videos — and the paid-ad catch
You own your video files, but Synthesia's stock avatars and content remain license-limited: they can't be used in paid ads or TV broadcast, even while you're subscribed. Already-rendered videos stay licensed after cancellation if you keep to the terms.
Ownership and licensing are two different things here. Synthesia's customer terms say you own your Customer Data "but excluding the components of the Services and Synthesia Content" — meaning the avatars and stock elements inside your video are licensed, not owned. That license runs during your subscription and, for videos you've already generated, continues "after the term to the extent it has been incorporated in videos generated using the Services." So downloaded videos remain usable after you cancel, conditional on continued compliance.
The limit that catches marketers: stock and synthetic avatars are allowed for training videos, YouTube and "any use that does not include paid promo," but not for "paid TV ads," paid Facebook/Instagram/YouTube ads, or "any form of paid promotion." Synthesia warns that "failure to comply with the above rules will result in the deactivation of your account." In other words, you can own the file and still be barred from running it as a paid ad. For how Synthesia compares to alternatives before you leave, see our [Synthesia review](/reviews/synthesia) and the [Synthesia vs HeyGen breakdown](/compare/synthesia-vs-heygen).
Sources checked
Official vendor pages used for pricing, rights and feature claims; checked Jul 13, 2026.
- Synthesia refund policy - non-cancelable, non-refundable purchases
- Synthesia cancellation help - videos and access lost at billing-period end; 48-hour reversal window
- Synthesia video licensing - who owns videos and the paid-promotion restrictions on stock avatars